bv99 Terms & Conditions The Rules That Govern Your Account

01 Introduction and Agreement

These Terms and Conditions ("Terms", "Agreement") are entered into between you ("Player", "User", "you") and bv99 ("bv99", "the Platform", "we", "us", "our"), the operator of the online gaming platform accessible at bv99.buzz. These Terms govern your access to and use of all services offered by bv99, including but not limited to sports betting, live casino games, slot games, Teen Patti, and all associated account, cashier, and promotional features.

By registering an account on bv99, depositing funds, placing a bet, or otherwise using any service provided by bv99, you confirm that you have read these Terms in their entirety, that you understand their contents, and that you agree to be bound by them without reservation. If you do not agree to any provision of these Terms, you must refrain from using bv99 services immediately.

bv99 reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of bv99 services following the posting of revised Terms constitutes acceptance of those changes. Players are responsible for reviewing these Terms periodically to remain informed of any updates.

02 Eligibility and Registration

To register and use a bv99 account, you must satisfy all of the following eligibility requirements at the time of registration and at all times during which your account remains active:

• You are at least 21 years of age. bv99 does not permit individuals under 21 to register, deposit, or engage in any gaming activity on the platform under any circumstances.
• You are a natural person with full legal capacity to enter into binding contracts under the laws applicable to your jurisdiction.
• You are not a resident of a jurisdiction in which online gaming is prohibited or where bv99 does not hold the necessary authorisation to offer services.
• You are not a current or former employee, contractor, agent, or immediate family member of a bv99 employee or associated business partner, unless written authorisation has been granted by bv99 management.
• You do not already hold an active or previously suspended account on bv99.

During registration, you are required to provide accurate, complete, and current information including your full legal name as it appears on your CNIC or passport, your date of birth, your registered Pakistani mobile number, and a valid email address. Providing false information during registration is a material breach of these Terms and may result in immediate account closure.

Each individual may hold only one account on bv99. The creation of multiple accounts — for any reason, including but not limited to claiming multiple welcome bonuses, circumventing a self-exclusion or account closure, or exploiting promotional offers — is strictly prohibited. Where duplicate accounts are identified, all associated accounts will be closed and any balances — including deposited funds and winnings — may be forfeited at bv99's sole discretion.

03 Account Security and Responsibility

You are solely responsible for maintaining the confidentiality and security of your bv99 account credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. bv99 will never ask for your password via email, live chat, or telephone.

You agree to notify bv99 support immediately if you suspect any unauthorised access to your account or compromise of your login credentials. bv99 is not liable for any loss or damage arising from your failure to maintain account security or your failure to notify us promptly of any security breach.

You must not share your account with any third party, including family members and friends. All bets placed from your account are your sole responsibility regardless of who placed them. bv99 reserves the right to void bets and withhold funds from any account where evidence of third-party account sharing is identified.

bv99 employs 256-bit SSL encryption across all account and financial transactions. However, you acknowledge that no security system is impenetrable and that bv99 cannot guarantee absolute security of data transmitted over the internet.

04 Deposits

bv99 accepts deposits in Pakistani Rupees (PKR) via the following payment methods: JazzCash, EasyPaisa, HBL Bank Transfer, UBL Bank Transfer, Meezan Bank Transfer, and USDT (Tether). Minimum and maximum deposit thresholds apply to each method and are displayed in the cashier at the time of deposit.

All deposits must originate from a payment account registered in your own name. bv99 does not accept deposits made on behalf of another person. Where bv99 has reasonable grounds to suspect that a deposit has been made from an account not belonging to the registered player, that deposit may be reversed and the account may be suspended pending investigation.

bv99 does not charge fees on deposits; however, your payment provider or bank may apply their own transaction charges for which bv99 accepts no responsibility.

05 Withdrawals

Withdrawals from your bv99 account are subject to the following conditions:

• Your account must have completed KYC (Know Your Customer) verification, including submission and approval of a valid CNIC or passport, before any withdrawal is processed.
• Withdrawal requests will only be processed to a payment method registered in your own name and, where applicable, the same payment method used to make your most recent deposit.
• Any applicable bonus wagering requirements attached to your account balance must be satisfied before the portion of your balance subject to those requirements becomes eligible for withdrawal.
• Minimum withdrawal amounts apply and are displayed in the cashier section of your account.

bv99 targets the following withdrawal processing timeframes following approval, though these are indicative and may vary during high-volume periods:

bv99 reserves the right to conduct additional security and verification checks on withdrawal requests, particularly for large amounts or where unusual account activity has been detected. Such checks may extend processing times beyond the indicative periods above. bv99 will communicate with you via your registered contact details if additional information is required.

06 Bonuses and Promotions

bv99 offers various promotional bonuses, welcome offers, reload bonuses, free bet credits, and other incentives to eligible players from time to time. All bonuses are subject to the following general terms in addition to any specific terms stated in the individual promotion:

• Wagering Requirements: Bonus funds must be wagered a specified number of times before they or any winnings derived from them become eligible for withdrawal. The applicable wagering multiplier is stated in each promotion's specific terms.
• Eligible Games: Not all games contribute equally to bonus wagering requirements. Contribution percentages by game category are specified in individual promotion terms. Sports betting markets and certain live casino games may have reduced or zero contribution rates.
• Expiry: Bonuses that are not claimed within their stated validity period, or whose wagering requirements are not completed before the expiry date, will be removed from your account automatically without compensation.
• One Bonus at a Time: Unless explicitly stated otherwise, only one bonus may be active on a bv99 account at any given time. Opting into a new promotion while a bonus is active may result in forfeiture of the existing bonus.
• Abuse Prevention: bv99 monitors bonus usage for patterns indicative of abuse, including but not limited to low-risk bet-hedging strategies designed to extract bonus value without genuine gameplay risk. bv99 reserves the right to void bonuses and winnings where abuse is identified.

07 Sports Betting Rules

All sports bets placed on bv99 are subject to the specific rules applicable to the relevant sport and market type. In addition, the following general betting rules apply across all bv99 sports markets:

• Bets are accepted up to the time specified for each market, which may be before or during an event depending on whether pre-match or live in-play betting is offered.
• bv99 reserves the right to refuse, limit, or cancel any bet at its sole discretion, including but not limited to situations where a pricing error has occurred, where market integrity concerns exist, or where betting patterns indicate potential abuse.
• In the event of an event being postponed, abandoned, or otherwise not completed in full, settlement rules specific to that sport and market will apply. Generally, events not completed within 24 hours of their originally scheduled start time will be voided, with stakes returned to player accounts.
• Minimum and maximum bet amounts apply per market and may vary depending on the event, market type, and your account's individual limits.
• Live in-play betting markets may be suspended at any time during an event at bv99's discretion. Bets placed before a suspension will stand unless the bet is explicitly voided by bv99 due to a pricing or data error.
• Settlement of bets is final once confirmed. Queries regarding settlement must be raised with bv99 support within 14 days of the event result being confirmed.

08 Casino and Games Rules

All casino games, live dealer games, slot games, and card games — including Teen Patti and Andar Bahar — available on bv99 use certified random number generation (RNG) systems or are conducted by live dealers under monitored conditions to ensure fair outcomes.

Return-to-Player (RTP) percentages for individual slot and casino games are determined by the game providers (including Pragmatic Play, NetEnt, Play'n GO, and others) and are certified by independent testing laboratories. Game-specific RTP information is available within each game's information panel.

In the event of a technical malfunction, disconnection, or system error during a game session, bv99's server-side records of the game state at the time of the error shall be the definitive record for settlement purposes. bv99 is not liable for losses resulting from internet connectivity issues on the player's side. Where a malfunction demonstrably affects a game outcome, bv99 reserves the right to void that game round and return the relevant stake to the player's account.

Maximum win limits may apply to individual games or game categories. Where a single game session produces winnings exceeding the applicable maximum win limit, the excess above that limit will be forfeited. Maximum win limits where applicable are stated within individual game information panels.

09 Prohibited Conduct

The following activities are expressly prohibited on bv99 and constitute grounds for immediate account suspension, balance forfeiture, and referral to relevant authorities:

• Fraud and Misrepresentation: Providing false identity documents, falsifying KYC information, or impersonating another individual.
• Money Laundering: Using bv99 to deposit, layer, or extract funds as part of any money laundering or financial crime activity.
• Bonus Abuse: Creating multiple accounts, coordinating with other players, or using systematic low-risk strategies to extract bonus value without genuine gameplay.
• Collusion: Working with other players to gain an unfair advantage in any game, particularly in live dealer environments.
• Automated Software: Using bots, automated betting scripts, AI prediction systems, or any software that interacts with the bv99 platform without human input.
• Exploiting Software Errors: Intentionally exploiting glitches, bugs, or pricing errors in bv99 systems or games. Winnings generated through known software errors are not valid and will be voided.
• Unauthorised Access: Attempting to access bv99 systems, databases, or other players' accounts without authorisation.

10 Responsible Gaming

bv99 is committed to promoting responsible gaming and providing tools that enable players to maintain control over their gambling activity. The following responsible gaming features are available to all registered bv99 players:

• Deposit Limits: Players may set daily, weekly, or monthly PKR deposit limits on their account via account settings. Deposit limits take effect immediately upon being set and may only be decreased with immediate effect. Increases to deposit limits require a cooling-off period before taking effect.
• Session Time Limits: Players may set maximum session duration limits that will generate a notification or log the player out after the specified time period.
• Reality Checks: Players may configure periodic notifications showing net session results at intervals of their choosing.
• Self-Exclusion: Players may activate a self-exclusion period (minimum 6 months) or permanent self-exclusion via account settings at any time. Self-exclusion takes effect immediately. During a self-exclusion period, accounts are suspended and no deposits or gameplay are possible. Self-exclusion periods cannot be shortened once activated.
• Cooling-Off Periods: Players may apply a shorter temporary break of 24 hours, 7 days, or 30 days via account settings.

If you believe that your gambling is no longer recreational entertainment and is negatively affecting your life or finances, we strongly encourage you to use the self-exclusion tool immediately and to seek support from appropriate resources. bv99 takes its obligations to player welfare seriously and will not reverse a self-exclusion request regardless of subsequent requests from the player during the exclusion period.

11 Intellectual Property

All content on the bv99 platform — including but not limited to the bv99 brand name and logo, website design, software, graphics, text, game interfaces, and promotional materials — is the exclusive intellectual property of bv99 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bv99 platform solely for your personal, non-commercial gaming entertainment. This licence does not include the right to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any bv99 content without prior written authorisation from bv99.

Any unauthorised use of bv99 intellectual property may result in immediate account termination and may expose you to legal liability under applicable intellectual property legislation.

12 Limitation of Liability

To the fullest extent permitted by applicable law, bv99 shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of or inability to use the bv99 platform, including gaming losses.
• Losses arising from internet connectivity failures, hardware malfunctions, or technical issues on your device or network that affect your ability to participate in games or place bets.
• Errors in odds, game outcomes, or bet settlements arising from data feed errors provided by third-party sports data providers, where such errors are corrected by bv99 as soon as reasonably practicable after identification.
• Any loss arising from your failure to comply with these Terms, including loss of bonus funds or winnings resulting from violations of bonus terms.

Nothing in these Terms shall limit or exclude bv99's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.

13 Amendments to These Terms

bv99 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, bv99 will provide reasonable notice to registered players via the email address associated with their account, via a notification upon login, or via a notice on the bv99 website. The date of the most recent revision is displayed at the top of this page.

Your continued use of bv99 services following the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not accept the amended Terms, you must cease using bv99 services and may request account closure and withdrawal of any available balance through the standard support process.

14 Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable international gaming regulations and the terms of bv99's operating licence. bv99 operates under international gaming standards designed to ensure player protection, fair play, and financial integrity.

In the event of a dispute between you and bv99, you agree to first contact bv99 support to seek an informal resolution. bv99 will respond to formal complaints submitted in writing to [email protected] within a reasonable timeframe.

Where an informal resolution cannot be reached, the matter shall be escalated through bv99's formal dispute resolution procedure, details of which are available upon request from bv99 support.

15 Contact and Support

If you have any questions regarding these Terms and Conditions, require clarification on any provision, or need to raise a formal complaint, bv99 is available through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the bv99 platform. Support is available in both Urdu and English.
• Email: [email protected] — written queries are responded to within one business day.

bv99 support staff serving Pakistani players operate in PKT (Pakistan Standard Time) and are specifically trained to handle account, payment, and compliance queries relevant to the Pakistani market.